Terms & Conditions
These Terms & Conditions apply to all orders placed with Filema Zurich website. By placing an order, you agree to the following terms.
1. Business Information
Business Name: Filema
Owner: Eirini Danika
Location: Zurich, Switzerland
Email: filema.zurich@gmail.com
VAT Status: Small business under Art. 10 para. 2 MWSTG – no VAT charged.
2. Products
All Filema cakes are handmade to order using natural, plant-based ingredients.
Prices are listed in Swiss Francs (CHF) and are final — no VAT is added under Swiss VAT exemption (Art. 10 para. 2 MWSTG).
Because every item is crafted individually, small variations in appearance may occur.
3. Orders and Payment
Orders can be placed via Instagram DM or through our website.
Full payment is required to confirm your order — accepted via TWINT or secure online payment (Stripe / Payrexx).
Once payment is received, you will receive confirmation with pickup or delivery details.
4. Cancellations and Changes
We understand plans can change — please contact us at least 48 hours before your scheduled pickup or delivery to modify or cancel an order.
After this period, cancellations are not be possible as all cakes are freshly prepared.
5. Delivery and Pick-up
We currently offer delivery within Zurich city and pickup from Lochergut (by appointment).
Delivery availability, timing, and costs will be confirmed during ordering.
Please ensure someone is available to receive the order at the agreed time.
6. Allergies and Ingredients
All Filema creations are vegan, but may contain or come into contact with nuts, soy, or gluten.
While we take great care, cross-contamination may occur.
If you have allergies or dietary restrictions, please contact us before placing your order.
7. Returns and Refunds
As our products are fresh and perishable, returns cannot be accepted.
If there’s an issue with your order (e.g. damaged item, incorrect product), please reach out within 24 hours of delivery or pickup — we’ll do our best to make it right.
8. Liability
Once a cake has been picked up or delivered, Filema Zurich cannot be held responsible for any damage resulting from improper handling, transport, or storage.
We are not liable for allergic reactions or delivery delays beyond our control.
9. Intellectual Property
All photos, logos, text, and design elements on this website and our social media channels are the property of Filema Zurich.
They may not be copied, reused, or reproduced without written permission.
10. Governing Law
These Terms & Conditions are governed by Swiss law.
The place of jurisdiction is Zurich, Switzerland.
If you have any questions, please reach out to us at filema.zurich@gmail.com — we’re happy to help.