Privacy Policy
At Filema Zurich, your privacy matters as much as the quality of our cakes.
We only collect what’s needed to prepare your order and make your experience smooth and personal.
This policy explains how we handle your information — simply and transparently.
1. Who we are
Filema (“we”, “us”, or “our”) is a small-batch dessert brand based in Zurich, Switzerland.
We create and sell handcrafted vegan cakes made with natural ingredients.
You can contact us at filema.zurich@gmail.com for any questions about this policy or your personal data.
2. What information we collect
We collect personal information that you choose to share with us, including:
-
Name, email address, phone number, and delivery details (when you place an order or contact us)
-
Payment details (processed securely by third-party providers — we never store card data)
-
Communication data (messages sent via our website, Instagram, or email)
-
Basic technical data such as cookies or analytics information (if you visit our website)
3. How we use it
We use your information only to fulfill your order, stay in touch about delivery, or improve your Filema experience.
That’s it — no spam, no sharing for marketing.
4. Payments
Payments are handled securely by trusted providers (Stripe, PayPal, or Wix Payments).
We don’t have access to or store your payment details.
5. Cookies
Our website may use cookies or analytics tools to make browsing smoother.
You can disable cookies anytime in your browser settings.
6. Your Rights
You can always contact us to ask what information we hold about you, correct it, or ask us to delete it.
Just email filema.zurich@gmail.com— we’ll take care of it quickly.
7. Data Security
We protect your information using secure tools and connections.
Only trusted partners involved in payments, website hosting, or delivery have access to what’s necessary.
8. Updates
We may update this policy as we grow. The latest version will always be available here.
Filema was created to share something good — and that includes honesty about how we treat your information.
Last Update: November 2025